What is a repeat prescription?
A repeat prescription is the regular medication that you are taking and which you can order without the need to see a doctor.
How can I order my repeat prescription?
Repeat prescriptions should be requested in one of the following ways:
1. Download the NHS app on your smart phone or tablet and select your GP Practice. Once this is set up, you can order your medication directly from your medication list held by the practice and nominate your pharmacy. This is the quickest way to obtain your repeat prescription.
2. If you don't want to use the NHS app, you can register for Patient Access by phoning your practice to set this up. This links you to your patient record in the same way as the NHS app and allows you to see your medication list and order those that you need.
3. Post the list of medication you require directly to your GP practice (there is a letterbox at the Health Centre for this purpose if you are registered there).
Please avoid phoning the pharmacy unless it is an urgent matter and instead please send queries by email to: email@example.com or send a meesage under the "Contact us" section on this website.
What is an electronic prescription?
If you sign up for the electronic prescription service (EPS) either through your GP or at your chosen pharmacy, the prescription can be authorised and dispensed without needing a paper prescription and this can speed up the time to get your medication ready. You can choose which pharmacy suits you best and arrange to your medication to be ready at the chosen pharmacy. This sytem will automatically be set up if you download and set yourself up on the NHS app (see above). Otherwise, please use the form on the next section on the website if you are not already signed up.
How long does it take to collect a repeat prescription?
These are normally available in 4 full working days but please put your repeat prescription request in good time where possible. The best way of obtaining your repeat prescription as quickly as possible is to use the NHS app for ordering. This is quick and easy to use once you have set it up and you will receive a notification when your medication is ready to collect if you also sign up for the pharmacy text service. Register for the pharmacy text service either when you are next in the pharmacy or by email to: firstname.lastname@example.org
Why does it take 4 full working days ( and sometime longer) to collect a repeat prescription?
We receive prescriptions and dispense normally for over 500 items a day. The prescriptions have to first be processed and authorised by your GP before being sent on to the pharmacy. The prescriptions are then processed in the pharmacy where the medication may have to be ordered in, dispensed and assembled ready for collection. For example, you put your prescription order at your GP practice on Monday Morning, we aim to get your prescription ready after 3pm Friday. Most GP practice will process your repeat medicines requests within 24 hours and then release the prescriptions to the pharmacy. We will prioritise all the urgent medications such as antibiotics and new medications that the patient needs to start on the same day. The commonest reason for delays is usually supply issues with certain medications- these are often unpredictable and variable. The staff then have to try to order your medication from a different supplier. If you are signed up to the pharmacy text service (see above), we can notify you of any delay. We will always do our best for obtain your medication or suggest an alternative.
I am going away, how do I get medicines to cover my time away?
Order your repeat prescription as normal but let us know that is the reason when submitting the repeat to us, to avoid delays.
What do I do if my medicines are lost, have run out and I have none left?
You will need to contact your surgery to arrange an urgent repeat prescription.
Can I have my medicine delivered to me?
Although a door-to-door delivery service is not available, volunteers from some of the surrounding villages operate a village car service.This is mainly for patients who would otherwise have difficulty getting to the pharmacy/health centre.
Why are my medicines in a different box from the last time?
We make every attempt to supply only one brand of product both for generics and branded products, and it is only in cases that supplies of the generic product from our regular supplier is unavailable that we switch to another brand
Why are repeat prescriptions only for one month?
A 28 day repeat prescribing interval is recognised by the NHS as making the best possible balance between patient convenience, good medical practice and minimal drug wastage. In some circumstances, longer supplies of repeat prescriptions may be arranged.
Can I order something that is not on my repeat prescription?
No, you will need to contact your surgery if you want something that is not listed in your repeat prescription.
Do I need to pay for my prescription?
If you have an NHS prescription, you will have to pay unless one or more of the
exemptions on the reverse of the prescription apply to you.These include –
You are aged 60 or over.
You are aged under 16.
You are aged 16, 17 or 18 and in full-time education.
You are pregnant, or have had a baby in the previous 12 months, and have an exemption certificate.
You have a listed medical condition and have an exemption certificate.
You (or your partner) gets one of the following:
Income-based Jobseeker's Allowance.
Income-related Employment and Support Allowance.
Pension Credit Guarantee Credit.
You are entitled to, or named on, a valid NHS tax credit exemption certificate.
You are a war pensioner–and your treatment is connected with the pensionable disability.
You have low income and have a valid HC2 certificate.
You are prescribed a free–of-charge contraceptive
How much is the prescription charge?
fThe charge from 1.4.2021 is £9.35 per item on the prescriotion.
Help with charges?
If you have to pay for more than 4 prescriptions items in 3 months or 12 items in 12 months, you could save money by buying a prescription prepayment certificate (PPC). Currently, a 3 month certificate costs £30.25 and a 12 month certificate costs £108.10. The certificate covers all your prescriptions for that period, no matter how many you need. You can buy a PPC online ( link to website is here) or call the order line and pay by debit or credit card:
PPC order line: telephone 0300 330 1341